Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are a proudly established manufacturer located in the vibrant city of Zhongshan. We warmly invite you to visit our state-of-the-art factory at your convenience.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM service?
Absolutely! We enthusiastically welcome your ODM/OEM customization needs. Let's collaborate to devise the best strategy that will empower you to excel in the market.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For ongoing orders, the payment terms are a 30% deposit, with full payment required prior to dispatching the goods.
Q4. What are your terms of delivery?
We offer flexible delivery terms, including EXW, FOB, and CIF. Select the option that best suits your logistical needs and budget.
Q5. How many days will samples be finished? And what about mass production?
1. Generally, samples are crafted within 5-7 days. Bulk orders typically require 10-25 days for completion.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your terms of packing?
Our standard packaging includes neutral color boxes and cartons. For fragile items, we reinforce with wooden frames. We also tailor packaging to your specific requirements.
Q7. How is your after sale service?
Rest assured, our product quality is exceptional, minimizing concerns over quality issues.
For batches with defects, we will swiftly collaborate with you to devise a satisfactory resolution within 24 hours of confirming the issue.
Q8. What is your Minimum Order Quantity (MOQ)?
Our MOQ is refreshingly low, with samples available starting at just 1 piece.
Our Service
1. We guarantee a prompt response to your inquiry within 24 working hours.
2. Our seasoned staff will address all your queries with professionalism and fluency.
3. Customized designs are at your disposal. OEM & ODM requests are warmly encouraged.
4. Our highly trained and professional engineers and staff are dedicated to providing exclusive and unique solutions tailored to your needs.
5. Benefit from special discounts and sales area protection offered to our esteemed distributors.
We earnestly welcome OEM requirements. Our commitment is to deliver superior quality products and unparalleled customer service.