Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We proudly operate as a manufacturer situated in the vibrant city of Zhongshan. We warmly invite you to visit our state-of-the-art factory at your convenience.
Q2. Can we customize our brand color box & carton box? Do you offer ODM/OEM services?
Absolutely! We enthusiastically embrace your ODM/OEM customization needs. Let's collaborate to devise the optimal solution that empowers you to dominate the market.
Q3. What are your payment terms?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, our terms include a 30% deposit, with full payment required prior to dispatch.
Q4. What are your delivery terms?
We offer flexible delivery terms including EXW, FOB, and CIF. Choose the option that best meets your logistical needs and budget.
Q5. How many days will it take to complete samples? What about mass production?
1. Typically, samples are ready within 5-7 days. Bulk orders are fulfilled in 10-25 days.
2. Lead times for mass production vary based on order quantity.
Q6. What are your packaging terms?
We generally package our products in neutral color boxes and cartons. For fragile items, we provide wooden frames. Custom packaging is available upon request.
Q7. How is your after-sales service?
Our products are renowned for their superior quality, so rest assured there are minimal quality concerns.
Should any issues arise with a defective batch, we will swiftly collaborate to devise a satisfactory solution within 24 hours of confirmation.
Q8. What is your Minimum Order Quantity (MOQ)?
We offer a low MOQ, with single-piece samples readily available for evaluation.
Our Exceptional Services
1. We ensure all inquiries are addressed within 24 working hours.
2. Our experienced team provides professional and articulate answers to all your questions.
3. Custom designs are available, and we gladly welcome OEM & ODM projects.
4. Our well-trained, professional engineers and staff offer exclusive solutions tailored to your needs.
5. We provide special discounts and sales area protection for our distributors.
We sincerely welcome your OEM requirements and are dedicated to delivering the highest quality products and exceptional customer service.