Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We proudly stand as a reputable manufacturer nestled in the vibrant city of Zhongshan. We warmly invite you to visit our facility at your convenience.
Q2. Can we customize our brand color box & carton box? Do you offer ODM/OEM services?
Absolutely! We embrace your ODM/OEM customization needs, ready to collaborate on finding the perfect solution that helps you capture the market's attention.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, our terms include a 30% deposit with the balance due before goods delivery.
Q4. What are your delivery terms?
We offer flexible delivery terms like EXW, FOB, CIF, etc., allowing you to select the option that best suits your convenience and budget.
Q5. How many days are needed for sample completion and mass production?
1. On average, samples are ready within 5-7 days, while bulk orders typically take 10-25 days.
2. The mass production lead time is contingent upon the order quantity.
Q6. What are your packing terms?
Generally, our goods are packed in neutral color boxes and cartons. For fragile items, we ensure added protection with wooden frames, and we can tailor packaging to your specifications.
Q7. How is your after-sales service?
Our product quality is renowned for its excellence, so rest assured about any quality concerns.
For defective products, we engage in collaborative problem-solving to deliver a satisfactory resolution within 24 hours upon issue verification.
Q8. What is your MOQ?
We offer a low MOQ, with the availability of a single-piece sample to meet your needs.
Our Service
1. Prompt replies to your inquiries within 24 working hours.
2. Our experienced staff provide answers to all your questions with professionalism and fluency.
3. Custom design options are available, with a warm welcome to both OEM & ODM projects.
4. Our well-trained and professional team delivers exclusive and unique solutions to our esteemed customers.
5. We offer special discounts and sales area protection tailored specifically for your distributors.
We sincerely invite OEM requirements, striving to deliver unmatched quality in our products and customer service.