Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
As a proud manufacturer located in the vibrant city of Zhongshan, we warmly invite you to visit our state-of-the-art factory at your convenience.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM services?
Absolutely! We enthusiastically embrace your ODM/OEM customization needs. Let's collaborate to discover the perfect solution to help you capture the market.
Q3. What are your terms of payment?
We typically accept T/T and irrevocable L/C at sight. For standard orders, our payment terms include a 30% deposit with the balance payable before shipment.
Q4. What are your delivery terms?
Our delivery options include EXW, FOB, CIF, and more. Select the method that best aligns with your logistical needs and budget.
Q5. How many days will it take to finish samples? And what about mass production?
1. Typically, sample creation takes about 5-7 days, while bulk orders are ready in approximately 10-25 days.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your packing terms?
Our standard packaging involves neutral color boxes and cartons. Fragile items receive extra care with wooden frames, or we can accommodate your specific packing requests.
Q7. How is your after-sales service?
Our products are renowned for their quality, so rest assured of their reliability.
If any issues arise with a batch, we're committed to resolving them swiftly. We'll provide a satisfactory solution within 24 hours upon confirmation of the problem.
Q8. What is your Minimum Order Quantity (MOQ)?
We offer a low MOQ policy, with samples available starting at just 1 piece.
Our Service
1. Receive a response to your inquiry within just 24 working hours.
2. Our experienced team provides answers to all your questions with professionalism and fluency.
3. Custom designs are available, and we welcome both OEM and ODM requests.
4. Benefit from exclusive solutions crafted by our highly-trained and professional engineers and staff.
5. Enjoy special discounts and sales area protection granted to our dedicated distributors.
We eagerly welcome OEM requirements and are committed to delivering top-tier products and exceptional customer service.