Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are a proud manufacturer located in the vibrant city of Zhongshan. We warmly invite you to visit our factory at your convenience for a firsthand experience of our operations.
Q2. Can we customize our brand's color box and carton box? Do you offer ODM/OEM services?
Absolutely! We welcome your ODM/OEM customization needs and are eager to collaborate with you to find the best solutions that will help you capture and dominate your market.
Q3. What are your terms of payment?
We typically accept T/T and irrevocable L/C at sight. For routine orders, our payment terms are 30% deposit with the balance due before delivery.
Q4. What are your terms of delivery?
We offer flexible delivery options including EXW, FOB, and CIF. Choose the option that best suits your logistical and cost preferences.
Q5. How many days will it take to finish samples? And what is the timeline for mass production?
1. Typically, sample creation takes 5-7 days. Bulk orders are completed within 10-25 days.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your packing terms?
We generally use neutral color boxes and cartons for packing. For fragile items, a wooden frame is included. Packaging can also be tailored to your specifications.
Q7. What does your after-sales service look like?
Our products are known for their exceptional quality, minimizing concerns about defects.
For any defective batches, we are committed to devising a satisfactory solution within 24 hours upon problem confirmation.
Q8. What is your Minimum Order Quantity (MOQ)?
We offer a low MOQ, with samples available from just 1 piece.
Our Service Offerings
1. Promptly respond to your inquiries within 24 working hours.
2. Our skilled staff will answer all your questions with professionalism and fluency.
3. Customized designs are available. OEM and ODM projects are welcome.
4. Benefit from our exclusive and unique solutions, crafted by our expert engineers and staff for your specific needs.
5. Enjoy special discounts and sales area protection for your distribution channels.
We sincerely invite OEM collaborations and are dedicated to delivering the highest quality products and exceptional customer service.