Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are proud to be a manufacturer, based in the heart of Zhongshan. We warmly invite you to visit our factory at your convenience.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM service?
Absolutely. We embrace your ODM/OEM customization requests. Let's collaborate to craft the best solutions and help you capture the market.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, terms include a 30% deposit with full payment required before delivery.
Q4. What are your terms of delivery?
We offer EXW, FOB, CIF, and more. Choose the option that best suits your convenience and cost-effectiveness.
Q5. How many days will samples be finished? And what about mass production?
1. Typically, samples are ready in 5-7 days. For bulk orders, expect 10-25 days.
2. The lead time for mass production is contingent on the order quantity.
Q6. What are your terms of packing?
We generally pack in neutral color boxes and cartons. For fragile items, we offer wooden frames. Custom packing is also available upon request.
Q7. What about after-sale service?
Our products boast high quality, so you can rest assured of their reliability.
For any defective batch, we are committed to discussing and resolving the issue promptly. A satisfactory solution will be provided within 24 hours upon issue confirmation.
Q8. What is your MOQ (Minimum Order Quantity)?
We offer a low MOQ, with samples available from just 1 piece.
Our Service
1. We guarantee to respond to your inquiries within 24 working hours.
2. Our experienced staff will address all your questions with professionalism and fluency.
3. Customized design services are available. We welcome both OEM and ODM opportunities.
4. Our well-trained and professional engineers and staff provide exclusive and unique solutions tailored for you.
5. We offer special discounts and sales area protection to our distributors.
We sincerely welcome OEM requests and are dedicated to delivering the highest quality products and customer service.