FAQ
Q1. Are you a manufacturer or a trading company?
We proudly stand as a manufacturer, nestled in the vibrant city of Zhongshan. We warmly invite you to tour our factory at your convenience.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM service?
Absolutely! We embrace your ODM/OEM customization needs with open arms. Let's collaborate to tailor the perfect solution that helps you conquer the market.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, our payment terms involve a 30% deposit with the balance due before shipment.
Q4. What are your delivery terms?
We accommodate various delivery terms such as EXW, FOB, and CIF. Choose the option that best meets your convenience and budget.
Q5. How many days will it take to finish samples? What about mass production?
1. Typically, samples are crafted within 5-7 days. For bulk orders, the timeline ranges from 10-25 days.
2. The lead time for mass production depends on the order quantity.
Q6. What are your packing terms?
We generally package our products in neutral color boxes and cartons. For fragile items, we use wooden frames. Custom packaging is also available upon request.
Q7. How is your after-sales service?
Our quality is consistently high, minimizing concerns about product issues.
For any defective products, we are committed to discussing and implementing a satisfactory solution within 24 hours upon problem confirmation.
Q8. What is your MOQ?
Our MOQ is flexible, with sample availability starting from just 1 piece.
Our Service
1. Promptly respond to your inquiries within 24 working hours.
2. Our experienced staff will answer all your questions with professionalism and fluency.
3. Customized designs are available. OEM & ODM projects are warmly welcomed.
4. Our well-trained and professional engineers and staff deliver exclusive and unique solutions.
5. We offer special discounts and sales area protection to your distributors.
We sincerely welcome OEM inquiries and are dedicated to providing the highest quality products and exemplary customer service.