Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are proud to be a manufacturer located in the vibrant city of Zhongshan. We warmly invite you to visit our factory at your convenience.
Q2. Can we customize our brand color box & carton box? Do you provide ODM/OEM services?
Absolutely. We embrace your ODM/OEM customization needs, working together to find the optimal solution to help you conquer the market.
Q3. What are your terms of payment?
Our usual terms are T/T and irrevocable L/C at sight. For regular orders, we require a 30% deposit with the balance due before delivery.
Q4. What are your terms of delivery?
We offer flexible delivery options, including EXW, FOB, CIF, and more, allowing you to select the most convenient and cost-effective method.
Q5. How long will it take for samples to be ready? What about mass production?
Typically, sample creation takes 5-7 days, while bulk orders require 10-25 days depending on quantity.
2. The lead time for mass production is determined by the order quantity.
Q6. What are your packing terms?
We generally use neutral color boxes and cartons for packaging. For fragile items, we provide wooden frames. Custom packaging is also available upon request.
Q7. How do you handle after-sales service?
Our products are of high quality, minimizing the risk of issues.
For any defective batch products, we are committed to finding a satisfactory solution within 24 hours of identifying the problem.
Q8. What is your Minimum Order Quantity (MOQ)?
We offer a low MOQ, with samples available starting from just 1 piece.
Our Service
1. We respond to your inquiries within 24 working hours.
2. Our experienced staff will answer all your questions with professionalism and fluency.
3. Customized design services are available, and we welcome OEM & ODM projects.
4. Our well-trained and professional engineers and staff provide exclusive and unique solutions.
5. We offer special discounts and sales area protection to our distributors.
We warmly welcome OEM requirements and are dedicated to delivering top-quality products and exceptional customer service.