FAQ: Your Questions, Answered
Q1. Are you a manufacturer or a trading company?
We proudly stand as a renowned manufacturer based in the vibrant city of Zhongshan. We warmly invite you to visit our factory anytime to witness our commitment to excellence.
Q2. Can we customize our brand color box and carton box? Do you provide ODM/OEM services?
Absolutely. We embrace your ODM/OEM customization needs, working closely with you to craft the perfect solution that will distinguish you in the market.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, a 30% deposit is required, with the full payment due before delivery.
Q4. What are your delivery terms?
We offer flexible delivery terms including EXW, FOB, and CIF. Select the option that best suits your convenience and budget.
Q5. How many days will it take to finish samples, and what about mass production?
1. Generally, sample production takes 5-7 days. Bulk orders are fulfilled within 10-25 days.
2. The mass production lead time is contingent on the order quantity.
Q6. What are your packing terms?
Typically, our products are packed in neutral color boxes and cartons. For fragile items, we provide additional protection with wooden frames. Custom packing requests are welcomed.
Q7. How do you handle after-sales service?
Our products are renowned for their superior quality, so quality concerns are rare.
In the unlikely event of defective products, we commit to resolving the issue swiftly, providing a satisfactory solution within 24 hours of confirmation.
Q8. What is your MOQ?
We offer a low MOQ, with the option to order a single piece as a sample.
Our Service: Dedicated to Excellence
1. We pledge to reply to your inquiry within 24 working hours.
2. Our seasoned staff will address all your questions with professionalism and fluency.
3. Custom Design is available. OEM & ODM services are welcomed to meet your specific needs.
4. Our well-trained and professional engineers and staff are committed to providing exclusive and unique solutions tailored for you.
5. Enjoy special discounts and sales area protection as a valued distributor.
We warmly welcome OEM requirements, with a commitment to delivering the highest quality products and unparalleled customer service.