Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We proudly operate as a manufacturer located in the vibrant city of Zhongshan. We extend a warm invitation for you to visit our factory at your convenience.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM service?
Absolutely! We enthusiastically embrace your ODM/OEM customization requests. Let's collaborate to devise the optimal solution that propels your market success.
Q3. What are your terms of payment?
We typically accept T/T and irrevocable L/C at sight. For regular orders, a 30% deposit is required, with the balance due before delivery.
Q4. What are your terms of delivery?
Our flexible delivery options include EXW, FOB, CIF, and more. Select the one that best meets your logistical and budgetary needs.
Q5. How many days will samples be finished? And what about mass production?
1. Sample creation generally takes 5-7 days. Bulk orders are fulfilled within 10-25 days.
2. The lead time for mass production is contingent upon order volume.
Q6. What are your terms of packing?
Typically, our products are packaged in neutral color boxes and cartons. Fragile items receive wooden frame protection. Custom packaging is available upon request.
Q7. How about after-sale service?
Our quality is consistently exceptional, ensuring peace of mind. In the rare instance of defects, we are committed to identifying and resolving issues swiftly.
For defective batch products, we will promptly discuss and implement a satisfactory solution within 24 hours upon problem confirmation.
Q8. What is your minimum order quantity (MOQ)?
We offer a low MOQ, with single-piece samples readily available.
Our Service
1. Promptly respond to your inquiries within 24 working hours.
2. Our experienced team delivers professional and fluent answers to all your questions.
3. We offer customizable design options, welcoming both OEM and ODM projects.
4. Benefit from exclusive, bespoke solutions crafted by our well-trained and professional engineers and staff.
5. Avail special discounts and sales area protection for your distribution channel.
We sincerely welcome OEM requirements and are dedicated to delivering products and customer service of the highest quality.