Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are a proud manufacturer based in the vibrant city of Zhongshan. We warmly invite you to visit our cutting-edge factory at your convenience!
Q2. Can we customize our brand color box & carton box? Do you provide ODM/OEM service?
Absolutely! We embrace your ODM/OEM customization needs. Let's discuss and craft the perfect solution to propel your brand to new heights.
Q3. What are your terms of payment?
We typically accept T/T and irrevocable L/C at sight. For standard orders, a 30% deposit is required with the balance due before delivery.
Q4. What are your terms of delivery?
We offer EXW, FOB, CIF, among others. Choose the option that best suits your convenience and cost-effectiveness.
Q5. How many days will samples be ready, and what about mass production?
1. Typically, sample creation takes 5-7 days. Bulk orders are completed within 10-25 days.
2. The lead time for mass production varies based on the order quantity.
Q6. What are your packing terms?
We generally pack our products in neutral color boxes and cartons. Fragile items receive a wooden frame, and we can also cater to your specific packing needs.
Q7. How is your after-sales service?
Our products are of premium quality, so concerns are minimal.
In the event of any issues with a batch, we promise a satisfactory resolution within 24 hours of confirmation.
Q8. What is your Minimum Order Quantity (MOQ)?
Our MOQ is flexible, with samples available from just 1 piece.
Our Exceptional Services
1. We respond to your inquiries within 24 working hours.
2. Our experienced staff will address all your questions with professionalism and fluency.
3. Customized designs are available. We welcome OEM & ODM collaborations.
4. Our skilled engineers and staff can offer exclusive and unique solutions tailored to your needs.
5. We provide special discounts and sales area protection for our valued distributors.
We sincerely welcome OEM requests and are dedicated to delivering top-tier products and exceptional customer service.