FAQ
Q1. Are you a manufacturer or a trading company?
We are proud to be a manufacturer, located in the bustling heart of Zhongshan. We warmly welcome you to visit our factory anytime to experience our commitment to quality and innovation firsthand.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM service?
Absolutely! We embrace your ODM/OEM customization needs, and we're here to collaborate on the best solutions to help you dominate the market. Let's work together to make your vision a reality.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, the payment terms are a 30% deposit with full payment due before the goods are delivered.
Q4. What are your terms of delivery?
We offer flexible delivery options such as EXW, FOB, and CIF. Choose the most convenient and cost-effective option for your needs.
Q5. How many days will samples be finished? And how about the mass production?
1. Generally, it takes about 5-7 days to create samples. For bulk orders, the timeframe is 10-25 days.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your terms of packing?
Our standard packing involves neutral color boxes and cartons. For fragile items, we add a wooden frame. We can also tailor packaging to your specific requirements.
Q7. How about after-sales service?
Our quality is exceptional, so rest assured about reliability issues.
For any defective batch, we're ready to discuss and implement a satisfactory solution within 24 hours once the problem is confirmed.
Q8. What is your MOQ?
We offer a low MOQ, with 1 piece sample availability to meet your needs.
Our Service
1. We promise to respond to your inquiries within 24 working hours.
2. Our experienced staff will answer all your questions with professionalism and fluency.
3. Customized design services are available. We warmly welcome OEM & ODM projects.
4. Our well-trained and professional engineers and staff are ready to provide exclusive, unique solutions tailored to your needs.
5. We offer special discounts and sales area protection to support our distributors effectively.
We sincerely welcome OEM requirements and are dedicated to delivering the highest quality products and outstanding customer service.