Frequently Asked Questions
Q1. Are you a manufacturer or a trading company?
We are proud manufacturers located in the heart of Zhongshan. We warmly invite you to visit our factory at your convenience and witness our craftsmanship firsthand.
Q2. Can we customize our brand color box & carton box? Do you provide ODM/OEM services?
Absolutely! We embrace your ODM/OEM customization needs. Let's collaborate to unearth the perfect solution that will help you dominate the market.
Q3. What are your terms of payment?
Our payment terms are flexible. Typically, we accept T/T and irrevocable L/C at sight. For regular orders, we require a 30% deposit with full payment before dispatch.
Q4. What are your delivery terms?
We offer a variety of delivery terms including EXW, FOB, and CIF. Choose the option that best aligns with your convenience and cost-effectiveness.
Q5. What are the lead times for samples and mass production?
1. Samples are typically crafted within 5-7 days. Bulk orders range from 10-25 days, ensuring you receive your products promptly.
2. The mass production lead time is contingent upon order quantity, ensuring efficient processing.
Q6. What are your packing terms?
Our goods are packaged in neutral color boxes and cartons. For fragile items, we provide wooden frames. Custom packaging can also be arranged per your specifications.
Q7. How is your after-sale service structured?
Our products boast excellent quality, minimizing concerns about defects.
For defective batches, we engage in collaborative problem-solving, providing a satisfactory resolution within 24 hours upon confirmation.
Q8. What is your Minimum Order Quantity (MOQ)?
Our MOQ is flexible, starting as low as 1 piece for samples, facilitating easier access to our products.
Our Commitment to You
1. We respond to your inquiries within 24 working hours, ensuring prompt service.
2. Our experienced staff answers all your questions with professional fluency and expertise.
3. Tailored designs are available. OEM & ODM projects are enthusiastically welcomed.
4. Our skilled engineers and staff offer exclusive and unique solutions crafted just for you.
5. We provide special discounts and protect your sales territory for our valued distributors.
We sincerely welcome OEM requirements. Our commitment is to deliver the highest quality products and exceptional customer service.