Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We proudly operate as a manufacturer based in the vibrant city of Zhongshan. We warmly invite you to experience our state-of-the-art facilities anytime.
Q2. Can we customize our brand color box & carton box? Do you offer ODM/OEM service?
Absolutely! We embrace your ODM/OEM customization needs with open arms. Let's collaborate to craft the perfect solution that will help you conquer the market.
Q3. What are your terms of payment?
Typically, we accept T/T and an irrevocable L/C at sight. For standard orders, our terms are a 30% deposit with the balance due before dispatching your goods.
Q4. What are your terms of delivery?
We offer flexible delivery terms such as EXW, FOB, and CIF. Choose the option that best aligns with your convenience and cost-efficiency.
Q5. How many days will it take to finish samples, and what about mass production?
1. Generally, samples are crafted within 5-7 days. Bulk orders are typically ready within 10-25 days.
2. The lead time for mass production varies based on order quantity.
Q6. What are your packing terms?
Our standard packaging includes neutral color boxes and cartons. For fragile items, we ensure extra protection with a wooden frame. Custom packaging is also available based on your requirements.
Q7. How about after-sale service?
You can rest assured about the quality of our products. However, if issues arise, our after-sales service is here for you.
For any defective products, we are committed to discussing a viable solution. Within 24 hours of problem confirmation, a satisfactory resolution will be provided.
Q8. What is your MOQ?
We offer a low MOQ policy, with sample availability starting as low as 1 piece.
Our Service
1. Promptly address your inquiries within 24 working hours.
2. Our experienced staff will answer all your questions with professionalism and fluency.
3. Customized design options are available. We welcome OEM & ODM projects.
4. Our team of well-trained and professional engineers and staff can provide exclusive and unique solutions tailored to your needs.
5. We offer special discounts and sales area protection for your distribution network.
We sincerely welcome your OEM requirements. Our commitment is to deliver the highest quality products and exceptional customer service.