FAQ
Q1. Are you a manufacturer or a trading company?
We are a proud manufacturer located in the vibrant city of Zhongshan. We warmly invite you to visit our state-of-the-art factory at your convenience.
Q2. Can we customize our brand color box & carton box? Can you provide ODM/OEM service?
Absolutely! We embrace your ODM/OEM customization needs. Let's collaborate to find the optimal solution that will help you conquer the market.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, we require a 30% deposit with the remaining balance due before goods delivery.
Q4. What are your terms of delivery?
We offer flexible delivery terms including EXW, FOB, CIF, etc. Choose the option that best suits your convenience and cost requirements.
Q5. How many days will samples be finished? And what about mass production?
1. Generally, samples are ready within 5-7 days. For mass production, expect a lead time of 10-25 days depending on order quantity.
2. The lead time for mass production depends directly on the quantity of your orders.
Q6. What are your terms of packing?
Typically, our goods are packed in neutral color boxes and cartons. For fragile items, we provide a wooden frame. Custom packing requests are also accommodated.
Q7. How about after-sale service?
Our products boast exceptional quality, minimizing concerns about quality issues.
For any defective batch products, we are committed to discussing and implementing a satisfactory solution within 24 hours of problem confirmation.
Q8. What is your MOQ?
We offer a low MOQ with samples available starting at just 1 piece.
Our Service
1. We respond to your inquiries within 24 working hours.
2. Our experienced staff is ready to answer all your questions with professionalism and fluency.
3. Customized designs are available, and we warmly welcome OEM & ODM projects.
4. Our well-trained and professional engineers and staff can provide exclusive and unique solutions to our clients.
5. We offer special discounts and sales area protection to distributors.
We sincerely welcome OEM requirements and are dedicated to delivering top-tier products and unparalleled customer service.