Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are proud to be a manufacturer located in the vibrant city of Zhongshan. We warmly invite you to visit our factory anytime to see our operations firsthand.
Q2. Can we customize our brand's color box & carton box? Do you offer ODM/OEM services?
Absolutely! We eagerly welcome your ODM/OEM customization requests. Let's collaborate to create the perfect solution that ensures your success in the market.
Q3. What are your terms of payment?
Typically, we accept T/T and irrevocable L/C at sight. For regular orders, we require a 30% deposit, with the remaining payment due before goods are dispatched.
Q4. What are your delivery terms?
We offer flexible delivery terms including EXW, FOB, CIF, and more. Choose the most convenient and cost-effective option for your needs.
Q5. How long will it take to finish samples and mass production?
1. In general, sample creation takes about 5-7 days. For bulk orders, expect a timeline of 10-25 days.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your packing terms?
Typically, we pack our products in neutral color boxes and cartons. For fragile items, we provide additional protection with wooden frames. We can also accommodate your specific packing requirements.
Q7. How is your after-sale service?
Our products are crafted with superior quality, minimizing concerns about defects.
For any batch with defects, we'll work with you to swiftly find a satisfactory solution, promising resolution within 24 hours upon problem confirmation.
Q8. What is your MOQ (Minimum Order Quantity)?
We offer a low MOQ, and you can even start with a single sample piece.
Our Service
1. We respond to your inquiry within 24 working hours.
2. Our experienced staff will answer all your questions with professionalism and fluency.
3. Customized Design is available. Both OEM & ODM are welcome.
4. Our well-trained and professional engineers and staff are ready to provide exclusive and unique solutions to our customers.
5. We offer special discounts and sales area protection to our dedicated distributors.
We sincerely welcome OEM requirements and are committed to delivering the highest quality products and customer service.