Frequently Asked Questions
Q1. Are you a manufacturer or a trading company?
We are a distinguished manufacturer nestled in Zhongshan. We warmly invite you to visit our state-of-the-art factory at your convenience!
Q2. Can we customize our brand color box & carton box? Do you offer ODM/OEM services?
Absolutely! We embrace your ODM/OEM customization needs. Let's collaborate to find the optimal solution that helps you conquer the market.
Q3. What are your payment terms?
Our standard terms are T/T and irrevocable L/C at sight. For regular orders, a 30% deposit is required, with the balance due before shipment.
Q4. What are your delivery terms?
We offer flexible delivery terms such as EXW, FOB, CIF, etc. Choose the option that best suits your needs in terms of convenience and cost.
Q5. How long does it take for samples and mass production?
1. Typically, sample creation takes 5-7 days, while bulk orders are fulfilled in 10-25 days.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your packing terms?
We generally use neutral color boxes and cartons. For fragile items, a wooden frame is added. Custom packaging is available per your requirements.
Q7. What can you tell us about your after-sales service?
We pride ourselves on exceptional quality, minimizing concerns about defects.
Should there be any defective batches, we will work with you to find a satisfying solution within 24 hours of issue confirmation.
Q8. What is your minimum order quantity (MOQ)?
We offer a low MOQ; even a single sample piece is available for your convenience.
Our Premium Services
1. Promptly respond to your inquiries within 24 business hours.
2. Our experienced team provides answers to all your queries with professional fluency.
3. Custom designs are available. We warmly welcome OEM & ODM projects.
4. Our skilled engineers and staff can deliver exclusive, bespoke solutions tailored to your needs.
5. We offer special discounts and safeguard your sales territories for our distributors.
We sincerely welcome OEM requests and are dedicated to delivering top-notch products and customer service.