Frequently Asked Questions (FAQ)
Q1. Are you a manufacturer or a trading company?
We are proud to be a manufacturer located in the vibrant city of Zhongshan. We warmly invite you to visit our factory anytime to witness our production excellence first-hand.
Q2. Can we customize our brand color box & carton box? Do you provide ODM/OEM services?
Absolutely! We embrace your ODM/OEM customization needs. Let's collaborate to find the perfect solution that will help you triumph in the market.
Q3. What are your terms of payment?
We typically accept T/T and irrevocable L/C at sight. For regular orders, the payment terms are a 30% deposit and full settlement before delivery.
Q4. What are your terms of delivery?
Our delivery terms include EXW, FOB, CIF, and more. Choose the option that best suits your convenience and cost-effectiveness.
Q5. How many days will it take to finish samples, and what about mass production?
1. Typically, sample creation takes 5-7 days, while bulk orders require 10-25 days.
2. The lead time for mass production is contingent upon the order quantity.
Q6. What are your packing terms?
We generally pack our items in neutral color boxes and cartons. For fragile items, we use wooden frames. Custom packing as per your request is also available.
Q7. How is your after-sale service?
Our products boast excellent quality, so rest assured about performance. However, should any issues arise,
we are committed to finding a satisfactory solution for defective batch products within 24 hours once the issue is confirmed.
Q8. What is your Minimum Order Quantity (MOQ)?
We offer a low MOQ with the availability of a 1-piece sample for your convenience.
Our Service Offerings
1. Promptly respond to your inquiries within 24 working hours.
2. Our experienced staff will answer all your questions with professionalism and fluency.
3. Customized design is available, with OEM & ODM services warmly welcomed.
4. Our well-trained and professional engineers and staff provide exclusive and unique solutions tailored to your needs.
5. We offer special discounts and sales area protection to our valued distributors.
We warmly invite OEM requirements and are committed to delivering the highest quality products and unmatched customer service.