FAQ
Q1. Are you a manufacturer or a trading company?
We are proud to be a manufacturer based in Zhongshan. We warmly invite you to visit our factory at your convenience and witness our commitment to quality and innovation.
Q2. Can we customize our brand color box & carton box? Do you provide ODM/OEM services?
Absolutely! We welcome your ODM/OEM customization requests. Let's collaborate to find the perfect solution that elevates your brand and empowers you to win in the market.
Q3. What are your terms of payment?
Our payment terms are flexible: we typically accept T/T and irrevocable L/C at sight. For regular orders, a 30% deposit is required, with the balance due before delivery.
Q4. What are your terms of delivery?
We offer various delivery terms including EXW, FOB, and CIF. Choose the option that best suits your convenience and cost-efficiency.
Q5. How many days will it take to finish samples, and what about mass production?
1. Typically, sample creation takes 5-7 days. For bulk orders, the timeframe is usually 10-25 days.
2. The lead time for mass production varies based on the order quantity.
Q6. What are your terms of packing?
We generally use neutral color boxes and cartons for packing. For fragile items, we provide additional protection with wooden frames. Custom packing solutions are also available upon request.
Q7. How about after-sale service?
Our products are crafted for quality, so quality issues are rare.
For any defective batch, rest assured we will address the issue swiftly. Our team is committed to providing a satisfactory solution within 24 hours of problem confirmation.
Q8. What is your MOQ?
We offer a low MOQ, with samples starting at just 1 piece to suit your needs.
Our Service
1. We ensure a prompt response to your inquiry within 24 working hours.
2. Our experienced team is ready to answer all your questions professionally and fluently.
3. Customized design options are available. We welcome OEM & ODM partnerships.
4. Our skilled engineers and staff provide exclusive, tailor-made solutions to meet your needs.
5. Enjoy special discounts and sales area protection when you become our distributor.
We sincerely welcome OEM requirements and are committed to delivering the highest quality products and outstanding customer service.